Q: Can you tell us a bit about you and your role in BlueCare?
I’ve had a 40-year career in nursing, finding my way into aged care after working in theatre and education. My journey began as a Residential Services Manager (RSM) which led to the Operations Officer role in the Regional and Remote South area*.
My vision was clear - I wanted to support the RSMs and alleviate their workloads. Then I learned about the Telehealth project, which aligned perfectly with my goals.
Q: Can you tell us a bit more about the Telehealth project?
When I first heard of Telehealth carts, I assumed they were simply a telephone with a screen. To my surprise, they offered a complete visual and audio experience including a computer and medical equipment. This technology has the ability to transform the way we work and raise the standard of care for our residents.
Currently we’re installing Telehealth carts in 17 of our aged care homes, spanning Brisbane and regional and remote locations. Eight of those carts were generously funded by our BlueCare supporters.
Q: Why is Telehealth equipment so crucial for our regional and remote facilities?
Securing GP visits for our aged care homes has become increasingly challenging. For frail, elderly individuals, it’s not ideal to transport them for appointments.
Telehealth essentially brings the GP to the patients, saving travel time and allowing the patient to stay in the comfort of their home. The heart monitor feature is a stand out; patients place their fingers on a device no bigger than a mobile phone and it sends a tracing of the heart to the doctor – it’s like having a doctor’s surgery at home.
Q: What has been the response so far?
The response has been overwhelmingly positive. While it may seem daunting at first due to its novelty, it’s seen as a relief. It simplifies the process of scheduling GP appointments when urgently needed.
Q: What is your hope for the future of Telehealth?
I believe that in the future, residents will gain immense benefits from this technology, including staying connected with loved ones. It’s not just a medical tool; it’s much more than that. It serves as a social tool and will be indispensable in emergency situations.
I’d love to see Telehealth in all 260 facilities across Queensland; just imagine what a difference that could make!
*encompassing Bundaberg, Toogoolawah, Kingaroy, Lowood, Hervey Bay and Brassall.
