Donations
How do I get tax receipts? (for fundraisers and donors)
You can find records of your past online donations and your tax receipts through the ‘Donor Login’ portal. Log in as a donor here. For offline donations, please give our Fundraising team a call on 1800 001 953.
Where does the money I donate go?
When you give a donation to BlueCare, that money is used to provide compassionate care and support for older Queenslanders.
Your gift could help brighten someone's day with companionship and a friendly chat, provide supplies and technology to help older people reconnect with their memories, or recruit and train a dementia carer to provide specialist care and support to someone living with dementia.
Wherever your gift is needed, you can be sure that it will make the biggest impact possible for the older people we care for, and their loved ones.
However, if you there is a specific area or location of our BlueCare neighbourhoods you'd like your funds to go to, you can do that too. Just give our Fundraising team a call on 1800 001 953.
Why am I asked if I'd like to help cover platform costs?
When you donate online, we offer an option to help cover the platform fee, as part of our commitment to transparent fundraising. This fee is charged by our secure third-party donation platform to cover transaction processing costs. While these fees don't come to us directly, they ensure a reliable and secure donation experience for supporters like you.
You're welcome to adjust or opt out of covering this fee at any time. Whatever you decide, your full intended donation will go directly to supporting older Queenslanders, and the people who care for them.
Fundraising
Where does my fundraising money go?
The money you raise will be used to provide compassionate care and support for older Queenslanders.
Your support could help brighten someone's day with companionship and a friendly chat, provide supplies and technology to help older people reconnect with their memories, or recruit and train a dementia carer to provide specialist care and support to someone living with dementia.
Wherever your support is needed, you can be sure that it will make the biggest impact possible for the older people we care for, and their loved ones.
However, if you there is a specific area or location of our BlueCare neighbourhoods you'd like the funds you raise to go to, you can do that too. Just give our Fundraising team a call on 1800 001 953.
How do I promote my fundraising?
Ask for support via email or SMS, share your fundraising page on social media, or pop a poster up in your workplace or community club. If you’re fundraising in your workplace, ask if you can advertise on your internal communications channels or add to your email signature.
How do I update the message on my fundraising page or change my page name?
Your page name can be changed within your fundraising hub, under the ‘Edit My Page’ section. Your page message can also be updated in the ‘Edit My Page’ section, in your blog area. Log in to your fundraising hub here.
How do I upload photos to my fundraising page?
Log in to your fundraising hub and under ‘Edit My Page’ add a new image to your gallery. Also make sure to update your profile picture, so your friends recognise your fundraiser when they donate!
How do I share my page on Facebook?
When you are logged into your fundraising hub or viewing your fundraising page, simply click on the share button and select Facebook. Alternatively, you can copy and paste your fundraising page URL into an email or onto a Facebook post.
What is my personal QR code and how can it be used to get donations?
Once you have registered, you will be provided with a unique QR code that can be used to make cashless payments if you hold a fundraising event.
Once you login to your fundraising hub, under ‘Share and Invite’, there’s the option to download and print your QR code to display at your fundraiser.
Attendees will be able to simply scan the QR code using the camera on their phones and be taken directly to your online fundraising page to donate - without worrying about cash!
How do I give you the funds I've raised?
If everyone has donated through your online donation page, you're all done!
But if you've received donations offline or another way, the easiest way is to bank the funds you raise and pass it on through your login.
Alternatively, contact our fundraising team on 1800 001 953 for other options.
How do I add offline funds to my fundraising page?
You can do this on your fundraising hub, under ‘My Donations’. Login here.
Please note that any funds deposited in person at a bank, via bank transfer, or using BPAY will not automatically appear on your page. Please call 1800 001 953 for any queries.
How do I get tax receipts? (for hosts and donors)
You can find records of your past online donations and your tax receipts through the ‘Donor Login’ portal. Log in as a donor here. For offline donations, please call 1800 001 953.
Don't forget! Donations given in return for something like a baked treat, raffle ticket, or entry to an event is not a tax-deductible gift.
Where can I get a Letter of Authority to fundraise?
Give our Supporter Experience team a call on 1800 001 953 or email fundraising@bluecare.org.au to request a Letter of Authority by email or post.
Can I use the BlueCare logo on my own promotional materials?
Contact our fundraising team on 1800 001 953 to enquire about using the BlueCare logo.
Can I have a speaker or representative from BlueCare at my event/fundraiser?
Give our Fundraising team a call on 1800 001 953 and, where possible, we'll do our best to find someone to come along.
What support do I get from BlueCare once I've registered to fundraise?
Once you've registered, you'll have access to all the online resources you need to raise funds forBlueCare. If you need help, give our fundraising team a call on 1800 001 953.
General
What does BlueCare do with the information I give you?
Here at BlueCare we know how much you value your privacy while looking for ways to support your neighbourhood. We want you to know that we give the same level of importance to protecting the personal information that you provide to us when donating, fundraising, volunteering and using our services and websites.
We know that reading a privacy policy isn’t the most thrilling or inspiring thing to do, but it is a very important document, which you can read over on our service website's Privacy Policy page.
We love being able to communicate with you about the different ways you can support your community but if you change your mind and no longer wish to receive communications from us, you can:
- Follow the opt-out (sometimes also known as “update preferences” or “unsubscribe”) instruction in the emails we send you.
- If you have opted into receiving text messages from us and wish to opt out, you can follow the opt-out instruction in that specific text message if you wish to opt-out.
- To update your communication preferences for all things donating and fundraising you can contact us at fundraising@bluecare.org.au.
Why and how do BlueCare fundraise?
BlueCare fundraise in a range of ways to connect as many people as possible to our cause - empowering ageing Queenslanders to be independent and feel valued in their community. This includes individuals, families, organisations and local communities who want to help. We appreciate the money, time and heart anyone is able to give in support of any of BlueCare's programs, services and aged care homes.
We receive funds from:
- Extraordinary people – those who choose to give monthly or give a one-off donation when they can, the ones who leave a lasting legacy through a gift in their Will and the passionate fundraisers giving their networks a reason to pitch in what they can.
- corporate partners
- state and federal government
- trusts, foundations and grants
We fundraise:
- online (through emails, social media and our websites)
- by sending mail
- at events
If you’re ever unsure if a fundraiser is legitimate, give our fundraising team a call on 1800 001 953 or email us at fundraising@bluecare.org.au.
I've forgotten my username and/or password, what should I do?
If you’re trying to log in but you can't remember your password, click on the 'Forgot password?' link on the login screen. Enter your email address and we’ll send you a link to reset your password.
How do I check if any type of fundraising by or for BlueCare is a scam?
While we would love to see all technology used to make the world a better place, some people use technology to mirror non-profit organisations - but who don’t have the non-profits important cause at heart. BlueCare is a registered Australian charity, as part of UnitingCare QLD, and we follow all fundraising and government legislation.
Our mail and email fundraising will always have our BlueCare brand on it, communicate with you from an official BlueCare or UnitingCare email address such as fundraising@bluecare.org.au, and direct you to our websites – bluecare.org.au or fundraise.bluecare.org.au.
If someone is raising funds on behalf of BlueCare, their online donation page should start with fundraise.bluecare.org.au too.
If you see, read or hear something that you think isn’t quite right and want to check it with us – we’d definitely like to know too – reach out to our fundraising team on 1800 001 953 or fundraising@bluecare.org.au.
